Lorain County is a major port and shipping center in Ohio and is home to almost 290,000 residents. The Department of Job & Family Services (DJFS) dispenses food stamps, medical assistance and child support monthly to those who qualify for welfare assistance. Each month the department handles between 40,000 and 50,000 cases.
The Challenge - All agencies in Ohio that utilize the state’s Client Registry Information System-Enhanced (CRIS-E) system must have applicants for welfare services fill out an extensive common application form (CAF). The agency needed a way to more efficiently manage the high volume of paper inherent in their case management activities.
Read how Lorain County Improves Paper Management